Last updated: 15 July 2026
1. About these Terms
These General Terms and Conditions ("Terms") apply whenever you order services from First Choice Bookkeeping & Financial Consultancy Ltd through firstchoicebookkeeping.co.uk, our customer portal or another channel agreed with us in writing.
First Choice Bookkeeping & Financial Consultancy Ltd is registered in England and Wales under company number 13118102. Our registered office is Suite 11, Enterprise House, Meadowfield Avenue, Spennymoor, County Durham, England, DL16 6JF. In these Terms, "FCB", "we", "us" and "our" refer to that company.
Any service-specific terms shown or linked in your Order apply only to the relevant Service. If there is a conflict, the service-specific terms take priority for that Service, followed by the final Order summary and then these Terms.
2. Key Definitions
- "Customer", "you" and "your" mean the person placing the Order and, where the context requires, the company or proposed company for which the Service is ordered.
- "Service" means a service identified in an Order accepted by FCB.
- "Order" means your request to purchase the Services shown in the final Order summary.
- "Service Contract" means the contract formed when FCB accepts an Order.
- "Official Fee" means a fee payable to Companies House, HMRC or another public authority for an application, registration or filing.
- "Service-Specific Terms" means additional terms applying to a particular Service, including company formation, Address Services or the UK Resident Director Service.
3. Customer Authority and Eligibility
You must have legal capacity to enter into a contract and authority to place the Order. If you order for a company, a proposed company or another person, you confirm that you are authorised to provide the relevant instructions and personal data.
Every proposed director must satisfy the applicable legal eligibility requirements and genuinely consent to act. You may appoint an eligible director of your choice. If you ask FCB to arrange the appointment of an appropriate person from our team, that is a separate Service, subject to FCB's approval and a separate UK Resident Director Service Agreement.
4. Our Services
We provide company formation, Companies House filing support, registered office and service address products, accounting and bookkeeping, tax-registration support and the other Services described in an accepted Order. We provide each accepted Service with reasonable care and skill and within the scope stated in the Order.
Unless the Order expressly states otherwise, our Services do not constitute bespoke legal, investment or regulated financial advice. Tax or accounting advice is provided only where the Order identifies the relevant professional engagement and its scope. We do not audit or independently verify Customer records unless expressly agreed.
Applications and Services may depend on Companies House, HMRC, banks, marketplaces and other independent third parties. We cannot guarantee their decisions, availability or processing times. VAT registration is an application-support Service; HMRC alone decides whether and when to register a business and issue a VAT registration number.
Where the Order for a Corporate formation package expressly includes VAT registration and the first VAT return, the package covers preparation and submission of the VAT registration application and, if HMRC registers the business, preparation and submission of the first return for the first VAT accounting period assigned by HMRC. You must provide complete records, authority and approval by the stated deadlines. Later VAT returns are not included in the one-time formation-package price.
5. Your Responsibilities
When ordering or using our services, you must:
- Provide complete, accurate and current information and promptly correct anything that changes.
- Review material information, declarations and filing data before approving submission.
- Provide requested identity, ownership, source-of-funds, source-of-wealth and business information promptly.
- Provide complete accounting records, bank statements, invoices, receipts and supporting information in sufficient time for any agreed bookkeeping, accounts, tax return or filing service.
- Ensure that personal data is lawfully provided, keep account credentials and Companies House authentication information secure, and notify us promptly of suspected unauthorised access.
- Use our services only for lawful and accurately disclosed activities.
- Meet the legal, tax, record-keeping and filing responsibilities that remain with the company and its officers, respond promptly to our requests, and review any return or filing before approval.
6. Orders, Prices and Payment
6.1 Placing and Accepting an Order
Information on our website is an invitation to place an Order. Your Order is an offer to purchase the Services shown in the final Order summary. A Service Contract comes into effect when we accept the Order. We may confirm acceptance by email, through a status shown in your account, or by starting the Service following successful payment. Payment alone does not require us to accept an Order that does not satisfy our legal, regulatory, risk or customer due-diligence requirements.
6.2 Prices and VAT
The amount, currency, VAT treatment and all material pricing information are shown before payment. We may correct an obvious pricing error before accepting an Order. A later price change will not retrospectively alter an accepted one-off Order.
6.3 Payment and Recurring Services
Payments are processed securely by Stripe or another payment provider identified at checkout. We do not store full card details. Company incorporation is a one-time Service. A formation package may also include Services for a stated initial period, such as 12 months of Address Services. The full formation-package price will not be charged again merely because an included service period ends.
If a continuing Service is offered for renewal monthly, quarterly, annually or at another interval, the Order or renewal notice will state its scope, billing cycle, price or pricing method and cancellation process. We will not establish recurring payment authority unless these details have been clearly disclosed and you have separately authorised recurring payment.
After any first VAT return expressly included in a formation package, each subsequent VAT return is a separate quarterly Service. Unless the Order states otherwise, the fee is due every three months before work begins on the next return. Automatic collection requires separate recurring-payment authorisation. The quarterly Service must be active and paid, and we must receive complete records, authority and approval in sufficient time. The company remains responsible for its VAT obligations and deadlines. A failed payment does not, by itself, complete a Companies House filing, address removal or director resignation.
6.4 Official Fees
The final Order summary states which Official Fees are included. An Official Fee already paid or irrevocably committed is non-refundable to the extent that the relevant authority does not return it. We will not collect an additional amount following a fee increase unless we have an existing lawful payment authority or obtain your further approval.
7. Company Formation and Filings
7.1 Filing Authority and Process
Where an accepted Service requires a filing, you authorise FCB to act as filing or administrative agent only within the scope of that Service. You must approve all material filing information. Companies House alone decides whether and when to incorporate a company or accept a filing.
7.2 Company Names
A company-name availability result is provisional. Companies House may reject a name or require supporting evidence or consent. Unless separately agreed, FCB does not carry out comprehensive trade mark, passing-off, domain-name or international name-clearance searches.
7.3 Rejection and Correction
If FCB causes a correctable technical rejection, we will correct and resubmit the filing without another FCB service fee. If the issue arises from Customer information, missing consent, a restricted name or a third-party decision, we will explain the available next step. We will not submit information that we consider inaccurate, unauthorised or unlawful.
8. Cancellation and Refunds
8.1 Before Submission or Performance
You may request cancellation before a filing is submitted or the relevant Service is performed. Subject to any mandatory rights and applicable Service-Specific Terms, we will refund amounts paid for unperformed Services after deducting the reasonable value of work that you expressly asked us to begin and that was supplied before cancellation.
8.2 Refund Calculation After Work Has Begun
Once a filing or application has been submitted to Companies House, HMRC or another authority, the related work is treated as supplied to that extent. Any Official Fee already paid or irrevocably committed is non-refundable to the extent that the authority does not return it.
Where a refund is due, we will calculate it by deducting: (a) Official Fees that have not been returned; (b) the reasonable value of Services supplied up to the effective cancellation date; and (c) disclosed, non-recoverable third-party costs. Where cancellation of a time-based Service is permitted, the used portion may be calculated on a fair pro-rata basis. Any balance due will normally be returned to the original payment method. This clause does not remove any appropriate remedy where FCB materially failed to exercise reasonable care and skill.
8.3 Marketplace Outcomes and Statutory Rights
Suspension, restriction or closure of an Amazon or other marketplace account does not reverse a completed incorporation, application, registration, filing or other Service already supplied and does not, by itself, create a right to a full refund. You may request cancellation of any unperformed future Service, which will be assessed under clauses 8.1 and 8.2.
Nothing in these Terms limits any cancellation, refund or other consumer right that cannot lawfully be limited. If you ask us to begin work during a statutory cancellation period, we will obtain any express request and acknowledgement required by law.
9. Identity, AML and Regulatory Checks
We carry out our own identity, KYC and AML assessments and may verify identity, ownership, control, source of funds, source of wealth, business activity and other risk information before and throughout the business relationship. Checks previously carried out by another person do not replace our independent obligations. You must provide authentic and complete documents, cooperate with ongoing monitoring and notify us promptly of any material change.
We may request enhanced information or delay, refuse, restrict or terminate a Service where checks remain incomplete, information is false or inconsistent, sanctions or financial-crime concerns arise, the risk falls outside our documented acceptance criteria, or action is reasonably required by law or our professional obligations. We may submit a report required by law and may be unable to explain an action, report or request where disclosure is legally prohibited.
10. Confidentiality, Data and Intellectual Property
Each party will take reasonable care to protect confidential information received in connection with the Services and will use it only for the relevant Service relationship. We may disclose information to personnel, professional advisers and suitable service providers who need it to provide the Services, and where disclosure is required by law, a court, our AML supervisor, Companies House, HMRC or another competent authority.
Our Privacy Policy explains how we process personal data and retain regulatory records. FCB and its licensors retain all intellectual-property rights in the platform, templates, guidance and service materials. Once payment is made in full, you may use Customer-specific deliverables for the purpose for which they were supplied. You may not resell or publish our templates as a competing product without our written permission.
11. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
We are responsible for foreseeable loss directly caused by our material breach or failure to exercise reasonable care and skill. We are not responsible for loss, delay, rejection, penalty, interest or additional cost caused by inaccurate, incomplete or late Customer information; failure to approve or act on a clear notice; unauthorised use of an account that you failed to secure; or an act, decision, delay or outage of a public authority or independent third party outside our reasonable control. This does not exclude FCB's responsibility for its own breach or negligence. Each party must take reasonable steps to reduce avoidable loss.
For business customers, our aggregate liability in connection with an affected Service will not exceed the FCB service fees paid for that Service during the preceding 12 months. Official Fees, postage and third-party disbursements are excluded when calculating this cap. The cap does not apply where it would be unlawful or unfair.
12. Customer-Provided Information and Instructions
If you are a business customer, you are responsible for reasonable loss directly caused by information or instructions that you knew were false, materially misleading or unauthorised, or by your deliberate unlawful use of the Services. This clause does not make you responsible for FCB's negligence, breach, fraud or any liability that cannot lawfully be transferred to you.
13. Suspension and Termination
We may suspend or terminate a Service for material breach, non-payment, failure to complete required checks, false or misleading documents, unlawful or abusive use, sanctions or financial-crime exposure, serious operational or reputational risk, or where continuing the Service would conflict with law or our professional obligations. Unless immediate action is reasonably required, we will give you a fair opportunity to remedy a breach that can be remedied.
On termination, charges already due, non-returned Official Fees and payment for Services already supplied remain payable. We will deal fairly with any prepaid but unperformed Service under clause 8. Where appropriate, the parties will reasonably cooperate in an orderly transfer, subject to outstanding payment, confidentiality, data-retention and regulatory duties. An Address Service or FCB-arranged director service also remains subject to its own Service-Specific Terms. A payment failure alone does not complete a statutory address or director change.
14. Third-Party Services
We may engage suitable service providers and subcontractors, while remaining responsible for our contractual obligations to the extent required by law. Independent services provided by Companies House, HMRC, banks, payment providers, identity-verification providers, marketplaces and external professionals may be subject to their own terms and decision criteria.
FCB does not control or guarantee the opening, verification, continued availability, sales performance, suspension, appeal or reinstatement of an Amazon or other marketplace account. A third party's independent decision does not mean that a correctly completed FCB Service was not supplied. Any cancellation or refund request remains subject to clause 8.
15. Events Outside Reasonable Control
Neither party is liable for delay caused by an event outside its reasonable control, provided that it takes reasonable steps to reduce the effect and resumes performance when reasonably possible. This does not remove payment obligations for Services already supplied.
16. Governing Law and Jurisdiction
These Terms and non-contractual disputes are governed by the law of England and Wales. If you are a business customer, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you retain any mandatory right to bring proceedings in another competent court.
17. Changes to these Terms
The version accepted for an Order remains the version applicable to that Order and will be retained as evidence of the agreement. We may update these Terms for future Orders. For an ongoing recurring Service, we will give reasonable advance notice of any material adverse change and any cancellation right required by law. Continued use of the website alone will not constitute acceptance where express acceptance or notice is legally required.
18. General Provisions
If a provision is invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive it. No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless service-specific terms expressly provide otherwise.
19. Contract Documents and Complaints
These Terms, the final Order summary and any applicable Service-Specific Terms form the Service Contract. Our Privacy Policy explains how we process personal data. Complaints may be sent to support@firstchoicebookkeeping.co.uk with the relevant company or Order reference. We will acknowledge and review your complaint fairly, may request information reasonably required for our investigation, and will provide our outcome in writing.
20. Contact Us
If you have any questions about these Terms or an Order, please contact us:
First Choice Bookkeeping & Financial Consultancy Ltd
Suite 11, Enterprise House, Meadowfield Avenue
Spennymoor, County Durham, England, DL16 6JF
Email: support@firstchoicebookkeeping.co.uk
Phone: +44 7861 642847
Company Number: 13118102